Frequently Asked Questions

About Rely

How do I sign up for Rely?

Add the products that you wish to buy and checkout with Rely as your payment method on our online store.

Am I eligible for Rely Installment Plans?

To be eligible, you must:

– Be 21 years or older

– Be a Singapore Citizen or PR

– Have a monthly source of income

Approval of Rely Installment Plans will be subject to approval at Rely’s discretion.

What are the requirements?

These are the requirements:

– Have a valid Singapore mobile number

– Provide a valid home address

– Provide documents to verify your information and identity (i.e NRIC, CPF Statement, Bank Statements)

Are there any interest or fees for Rely Instalment Plans?

There are no interest charges or any other hidden fees. We charge a one-time processing fee. The cost of the purchase will be clearly shown when you are selecting an instalment plan.

Is my personal information secure with Rely?

Yes, all your personal information is encrypted and fully protected. We take security and privacy as seriously as you do. We do not sell your information to anyone. You can read more about our Privacy Policy here.

Buying with Rely

What products can I buy with Rely Instalment Plans?

We provide our affordable instalment plans for a variety of categories found on our online store. Head over to here to see a list of available product categories.

Where can I purchase using Rely Instalment Plans?

Our Instalment plans are only available for the products listed on our online store.

What are the available Instalment Plans?

Our available plans can be found on all our product pages. You may select any of these plans during the checkout process.

How do I cancel my order?

Unfortunately once your Installment Plan has been approved, you may no longer cancel the order. Prior to approval, you may cancel by heading to your account page.

How long does it take for approval?

You will be notified of the outcome of your application within 1 working day.

How do I make my Upfront Payment?

You can make your Upfront Payment via Bank Transfer to our account

 Bank Name:  DBS Bank Ltd
 Account Name:  Rely Pte Ltd
 Account No:  0039420250
 Comments for recipients:  Your Mobile Number (e.g 9123 2323)

When will I receive my purchase?

You can select between Express or Standard option. For Express, you will receive your items within 1-3 business days after approval.

For Standard, you will receive your items within 6-9 business days after approval. Your order will only be shipped after you setup Autopay. Set up AutoPay at

rely-timeline

The product delivered was not the right one, can I get a refund?

Returns are subject to the seller’s return policy. Head over to our refund guide

Repaying your Installment

How do I pay my monthly installments?

You can make repayment via Autopay.

AutoPay

AutoPay is a convenient way of paying your monthly installments. Once you have set up Autopay, your monthly installment will be automatically deducted from your bank account. Easily set up AutoPay by mailing us the GIRO authorisation form. For more information click here.

When will be first installment payment?

Purchases below $600. Your first installment will be due 30 days after you selected an Installment Plan.

Purchases above $600. You would need make an Upfront Payment (15-35% of purchase price) once your Installment Plan is approved.

Subsequent payment will be on the same day of each month. You can find your repayment date on the purchases tab or at your installment agreement.

Will you send me payment reminder?

Rely will send you email and SMS text messages to remind you of upcoming payments

Are there any penalties for paying off my installment early?

No, there are no prepayment penalties or fees for paying off your loan early. You would need to inform us 1 working day before to make early repayment.

What happens if I don't pay my Installments?

We encourage you to make your loan payments on time because late or missed payments could hurt your credit and affect your ability to get Rely Installment Plans in the future. While we hope we never have to do so, we also reserve the right to refer delinquent accounts to collection agencies and regain possession of your purchases.
For any questions on this, or if you are unable to make your repayment, please notify us by contacting us here.

Can't find what you are looking for?

Drop us a note. We'll be happy to help