Frequently Asked Questions

About Rely

What is Rely?

Rely is a simple way for you to shop and pay later without a credit card. Enjoy the flexibility to decide if you want to pay off your purchase in 30 days or split it into monthly payments of up to 6 months.

How do I sign up for Rely?

Sign up for a Rely Account here and enjoy a spending limit of up to $1000. You can use your spending limit to shop and pay later.

Am I eligible for Rely?

To be eligible, you must:

– Be 21 years or older

– Be a Singapore Citizen or PR

– Have a monthly source of income

Approval of Rely Account will be subject to approval at Rely’s discretion.

What are the requirements?

These are the requirements:

– Have a valid Singapore mobile number

– Provide a valid home address

– Provide documents to verify your information and identity (i.e NRIC, CPF Statement, Bank Statements)

TIP: the more documents you provide the higher your spending limit.

Are there any interest or fees when I pay later with Rely?

We charge a one-time processing fee when you choose to pay later with Rely. No hidden fees or other charges. The processing fee varies based on the type of product and duration of the payment plan. For selected products, you can enjoy the pay later option without any fees.

Is my personal information secure with Rely?

Yes, all your personal information is encrypted and fully protected. We take security and privacy as seriously as you do. We do not sell your information to anyone. You can read more about our Privacy Policy here.

Buying with Rely

What products can I buy now and pay later with Rely?

You can purchase any products found on our online store and pay later with Rely. If you unable to find an item you wish to purchase, drop us a message!

Where can I use Rely to pay later?

Rely is currently only available at our online store.

What are the pay later options available with Rely?

You can decide to pay off your purchase within 30 days or split into monthly payments of up to 6 months. Our 6 months payment plan is only available to selected users and products.

How do I cancel my order?

Unfortunately once your order is approved, you may no longer cancel the order. Prior to approval, you may cancel the order via your account page.

How long does it take for approval?

You will be notified of your approved spending limit within 1 working day. Subsequently all your purchases within your spending limit will be instantly approved.

How do I make my Upfront Payment?

You can make your Upfront Payment via Bank Transfer to our account

 Bank Name:  DBS Bank Ltd
 Account Name:  Rely Pte Ltd
 Account No:  0039420250
 Comments for recipients:  Your Mobile Number (e.g 9123 2323)

When will I receive my purchase?

You can select between Standard or Express shipping.

Once your order is approved, it is processed after we received your upfront payment.

For express shipping, you will receive your items within 2-3 business days

For standard shipping, you will receive your items within 4-6 business days

The product delivered was not the right one, can I get a refund?

Yes, drop us a message and we will assist you in return or refund process. However, returns/refunds are subject to the seller’s return policy.

Repaying your Installment

How do I pay my monthly installments?

You can make repayment via Autopay.

AutoPay

AutoPay is a convenient way of paying your monthly installments. Once you have set up Autopay, your monthly installment will be automatically deducted from your bank account. Easily set up AutoPay by mailing us the GIRO authorisation form. For more information click here.

If your GIRO is not yet approved, you can make payment via Bank Transfer.

 Bank Name:  DBS Bank Ltd
 Account Name:  Rely Pte Ltd
 Account No:  0039420250
 Comments for recipients:  Your Mobile Number (e.g 9123 2323)

When will be my first payment?

If your purchase requires an upfront payment. You would need to make your upfront payment after approval. Your next monthly payment will be 30 days after you selected a payment plan.

For purchases without an upfront payment, your first payment will be 30 days after you selected a payment plan.

Will you send me payment reminder?

Rely will send you email and SMS text messages to remind you of upcoming payments

Are there any penalties for paying off my installment early?

No, there are no prepayment penalties or fees for paying off your loan early.

What happens if I don't pay my Installments?

We encourage you to make your loan payments on time because late or missed payments could hurt your credit and affect your ability to get pay later with Rely in the future. While we hope we never have to do so, we also reserve the right to refer delinquent accounts to collection agencies and regain possession of your purchases.
For any questions on this, or if you are unable to make your repayment, please notify us by contacting us here.

Can't find what you are looking for?

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